Preferred Hotels & Resorts has selected Canary Technologies as its exclusive guest-management system across all of its properties worldwide.
Canary’s guest-management system will support guest interactions at Preferred member properties from pre-check-in through post-checkout, providing hotel staff members with a new set of efficiency-increasing tools and guests with a more streamlined experience.
“Preferred Hotels & Resorts is proud to be the partner of choice within the independent hotel space and our global team is always looking for new opportunities that support the objectives of our member hotels and further elevate guest experiences and services,” said Mike Osgood, VP of alliance partnerships for Preferred Hotels & Resorts. “Canary Technologies helps our hotels provide a seamless and modern guest experience from arrival to departure, while reducing costs and optimizing revenue channels. After a thorough evaluation, we decided to make Canary our exclusive provider for guest management solutions.”
Canary’s guest-management system encompasses:
- Contactless check-in and checkout: Hotels can check guests in without exchanging credit cards, IDs or registration forms. Canary’s solution reduces the time required for check-in and checkout from 10 minutes to less than one minute, without the need to ever visit the front desk.
- Upsells: The hotel can offer upgrades and add-on amenities to guests from the time of booking all the way through checkout. Hotels using Canary upsells have seen a 40 percent increase in ancillary revenue.
- Digital authorizations: A secure PCI Level-1 compliant authorization solution that replaces PCI non-compliant paper/PDF third-party authorization forms and prevents chargebacks and fraud.
- Guest messages: Enables front desk and concierge teams to easily communicate with hotel guests at scale, saving time through automated, broadcast and direct messages.
Preferred Hotels & Resorts represents more than 650 independent hotels, resorts, residences, and unique hotel groups across 80 countries.