PurpleCloud Technologies' gamified service optimization platform is now available on Oracle Cloud marketplace and can be deployed with the Oracle Hospitality Integration platform for Oracle Hospitality Opera Cloud customers. Oracle Cloud marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle Partners.
PurpleCloud provides visibility into employee productivity and insight into trends. PurpleCloud’s Gamified Service Optimization platform incentivizes hotel employees to complete tasks quickly and efficiently, and then recognizes and rewards them via a point system when performance goals are met. The solution contains an algorithm that enables departmental managers to track tasks.
For example, when rooms are cleaned and ready by a set time, associate room inspection scores improve. As work orders are completed and reported in real time, employees are audibly notified via their mobile device and reward points are calculated and assigned. Managers can leverage the PurpleCloud point system to keep track of employee productivity and convert points to prizes. Simultaneously, task information is shared between PurpleCloud and Oracle Hospitality Opera Cloud PMS in real time to allow a frictionless guest experience.
“The goal of gamification is to engage employees and inspire collaboration for overall better productivity and improved employee retention,” PurpleCloud co-founder and CEO Adria Levtchenko said in a statement. “PurpleCloud is one of the first hotel technology companies to apply this principle to our service optimization platform and hoteliers are seeing impressive results. Through our integration with Oracle Hospitality Opera Cloud—which uses next-generation, open, self-service APIs—associates on the front line can access the back-of-house information they need in real-time to provide the highest level of guest service. Oracle and PurpleCloud are helping eliminate inefficiencies in housekeeping and lowering the cost of housekeeping services; increasing revenues by detecting and managing early arrivals, late check-outs and stay-over services; and lowering turnover through gamification by keeping team members engaged, working hard, and feeling recognized.”
PurpleCloud’s two-way integration with Oracle Hospitality Opera Cloud lets data flow between both systems, enhancing workflows and increasing gamification automation. Specific features enabled by this new integration include real-time occupancy updates, two-way real-time room status updates, room move information, VIP data, guest name information and guest language information.