Quore is collaborating with Whistle, a hotel guest messaging platform. Whistle provides a cloud-based solution that enables hotel employees to engage with guests in real-time through SMS and mobile messaging apps such as Facebook Messenger and Viber. Guests’ mobile messages and requests are sent to the hotel and are now processed through Quore’s hotel-management platform, which notifies the appropriate staff members to fulfill the request.
“This collaboration significantly enhances a property’s guest experience and make employees’ jobs easier by allowing for faster service, all through a single user-friendly software,” Quore founder Scott Schaedle said in a statement.
Whistle reports guest engagement rates between 75 percent and 95 percent, with many hotels experiencing significant increases in guest service scores within two months of use.
Whistle allows for property-management system and automated rule-based messaging integration, providing users with multiple customization options. Hotels can greet guests with a prearrival welcome message, send a midstay satisfaction survey or deploy a departure message after check-out.
“Whistle allows hotels to communicate with guests through the channels in which they feel the most comfortable,” Whistle co-founder Chris Hovanessian said. “By integrating with Quore, hotel employees can process these communications easier than before.”