Quore and VSR have introduced a new integration that enables hotels to manage operational requests through voice-powered communication.
The integration—which connects guest and staff interactions directly into hotel workflow systems—links Quore’s orchestration software with VSR’s VAIA conversational AI assistant. Users can submit service requests via natural voice interactions that are automatically converted into tasks and routed into Franklin, Tenn.-based Quore’s operations platform.
The system is designed to streamline hotel workflows by reducing manual request entry, improving response times and increasing visibility across departments. Guests or staff can initiate requests from mobile phones, guestrooms or hotel phone systems, with VAIA processing and routing those requests based on context and keyword recognition.
Hollywood, Fla.-based management firm AD1 Hospitality is piloting the integration at Holiday Inn Resort Kissimmee (Fla.) by the Parks, marking the first deployment of the technology in a live hotel environment.
“AD1 Hospitality believes the integration between Quore and VSR represents a meaningful step forward in hotel operations, connecting AI-powered guest communication with the operational orchestration hotels need to respond with speed and consistency,” Jon McMillian, vp, marketing and eCommerce at AD1 Hospitality, said in a statement.
Through VAIA, guests and staff can interact with the system in 26 languages. Requests such as housekeeping needs, maintenance issues or amenity requests are converted into structured tickets within Quore for assignment and follow-up by hotel teams.