The Radisson Blu Hotel, Bucharest has installed the Guestware CRM software, allowing staff to recognize guests and know their preferences. First-time guests are impressed with the staff’s professionalism and how quickly they respond to requests, the hotel said.
“We use Guestware to connect our property teams and track all operational incidents and guest requests,” said Adrian Adam, director of operations for Radisson Blu, Bucharest, in a statement. “Communications between departments is just one text away thanks to Guestware. Orders are picked up faster and all the information is shared between departments. This makes it easier to take immediate action and up-level responses to management when needed. We respond faster and track every request and its resolution to ensure events are addressed at once.”
Radisson Blu, Bucharest is a luxury five-star hotel in the heart of downtown Bucharest that serves a balanced mix of business and leisure travelers. It features 487 guestrooms and suites featuring the creativity of architect Uri Blumenthal and designer Buki Zuker.
“Service is the foundation of our property’s success,” Adam said. “Guestware supports our service goals by tracking incidents and noting which employee responded to the incident or request. The system streamlines our processes and establishes accountability that enables us to provide a highly personalized five-star guest experience.”
Guestware provides a range of reports that lets Radisson Blu, Bucharest managers identify recurring issues to continuously improve its operation. The hotel’s guest relations manager reviews guest arrival details’ report to make proper arrangements for the current day’s arrivals with special requests. This lets the hotel identify needs prior to arrival and follow-up smoothly with guests.