Revel Systems launches RevelGuard, a hardware device that monitors the network health and builds alerts for clients with POS terminals using Revel. RevelGuard quietly monitors all devices and the network health of a client’s POS system. Unobtrusive to a client’s business, the system is installed with the POS and enables the Revel Support team to have secure, remote access to configure interfaces and fix issues on various hardware devices like printers, routers and more.
“RevelGuard provides our clients with next-level technology that both detects and solves an issue as it occurs by taking a snapshot of the current state of a client’s POS system,” said Chris Ciabarra, co-founder and CTO of Revel Systems. “If your Wi-Fi goes down, RevelGuard can detect and fix the problem before it becomes a larger issue.”
Customer experience and success are top priorities for Revel, so it’s crucial that business owners and entrepreneurs have a clear pathway to achieve success. RevelGuard provides clients with a proactive solution that quickly diagnoses the issue and notifies the Revel Support team by opening up a ticket on behalf of the client. Support is then able to fix the issue or provide the proper guidelines to do so, keeping businesses running efficiently without travel or in-person maintenance.
“POS systems are rapidly evolving into information gathering hubs, rather than performing simple cash transactions,” said Ciabarra. “They are more complex and provide critical data businesses can use to better understand their customers.”