ReviewPro has launched the Guest Experience Improvement suite, a set of tools and processes to help hoteliers to more effectively address guest experience management. By collecting guest feedback across all key touchpoints in the hotel journey and managing them on one central dashboard, brands can gain insight into areas where operational and service improvements are needed.
Hoteliers can take quick action to fix problems—even while the guest is still on property. Guest insights can be leveraged to elevate the hotel experience, boost online reputation, improve rankings on online travel agencies and TripAdvisor, and increase revenue.
The Guest Experience Improvement suite integrates the following solutions into one easy-to-use platform:
- Online reputation management: identify positive and negative mentions in 45 languages across 175 review sites. Use sentiment analysis and competitive benchmarking to prioritize operational improvements.
- Guest survey solutions: create customized in-stay and post-stay surveys, filter guest experience data by using property-management system profiles, and boost review volume and ratings on TripAdvisor, Google and HolidayCheck.
- Auto case management: act on guest feedback in real-time, set up alerts to drive service excellence, create custom workflows and automatically assign responsibilities based on review ratings and survey responses.
- Guest messaging hub: enable guests to connect with your team on the messaging channel of their choice, resolve issues in real-time and provide an elevated level of service to boost guest satisfaction.
“Guest experience is at the heart of the hospitality business, and the Guest Experience Improvement Suite allows hoteliers to take a proactive approach to guest experience management,” ReviewPro co-founder/CEO RJ Friedlander said in a statement. “Hoteliers can easily identify areas for operational and service improvements and prioritize actions to more consistently deliver great experiences. They can implement processes to communicate with guests in real-time, resolve issues efficiently, and find ways to drive higher guest satisfaction.”