Rocco Forte Hotels migrates to new next-gen POS system

The first implementation of xnPOS was at Hotel Amigo, a Rocco Forte Hotel in Brussels. Photo credit: Rocco Forte Hotels

Rocco Forte Hotels is moving to Xn protel Systems’ full-service, cloud-hosted, xnPOS point-of-sale system after many years of using Xn’s dotPOS system. The first implementation of xnPOS was at Hotel Amigo, a Rocco Forte Hotel in Brussels. Since then, it has been implemented in further Rocco Forte properties, with the remaining hotels planned for 2018.

This further formalizes and extends the partnership between Rocco Forte Hotels and Xn protel to include next-generation POS solutions that deliver better performance, more stability, functionality and flexibility for Rocco Forte Hotels’ growing business operations.

Rocco Forte Hotels was established in 1996 by Sir Rocco Forte and sister, Olga Polizzi. With award-winning landmark hotels across Europe such as the Hotel de Russie, Rome, Brown’s Hotel, London, Charles Hotel, Munich and one in Saudi Arabia, Assila Hotel, Jeddah, each of the 11 hotels exude the Forte philosophy: open, intuitive service; elegant design that speaks to its location; and exceptional offerings in food, drink, spas and experiences.

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XnPOS provides comprehensive functionality and scalability that meets the needs of hotel food and beverage, table service restaurants and hospitality foodservice operations. Advantages include managing guest check transactions, order-entry operations and remote kitchen/bar orders, and providing seamless integration with hotel property-management, loyalty/customer-relationship management and enterprise resource planning systems.

“Rocco Forte Hotels is a collection of very high-profile hotels, each one being very individual and unique, which had their own specific requirements for xnPOS,” Toby Herbert, group IT director, Rocco Forte Hotels, said in a statement. “The strong working partnership we have with the Xn team enabled us to fine-tune the implementation to each hotel’s needs. Improvements in performance, functionality and flexibility have already started to benefit our F&B operations and support our future requirements for business growth. Our users have also been impressed by the ease of use enabled by front end and workflow enhancements.”