RoomRaccoon has partnered with Akia, a guest engagement solution that provides guest messaging software for hotels. The partnership aims to remove any friction in the guest journey while giving hoteliers a single platform to manage all points of contact.
"Empowering RoomRaccoon's global users with the new integration with Akia ushers in an era of unrivaled guest communication and management, setting a new standard for seamless and personalized hospitality,” Akia COO Ryan Kanoknukulchai said in a statement.
This is the first integration available to RoomRaccoon users that will allow text messaging. Guests no longer need to download an app or set up logins to engage with their accommodation provider.
“The new integration ensures that guest communication is synchronized with RoomRaccoon’s reservation data in real-time so that hotels can engage with guests in a personalized and timely way," said Steven Reffin, head of partnerships at RoomRaccoon. "What’s more, by centralizing guest communication and reservation management, hotel staff can reduce manual tasks and benefit from optimized operations, elevating the overall guest experience.”