SkyTouch Technology launched the SkyTouch University learning management tool, and enhancements to its SkyTouch customer community. SkyTouch customers can now customize training modules to educate staff regarding on-property best practices, and processes for achieving key objectives, such as improving the guest experience and driving revenue.
SkyTouch University is a new learning management system designed for hotel staff. Using micro-learning methodologies, SkyTouch University provides a variety of courses, including video tutorials and quizzes for users of all experience levels. SkyTouch Hotel OS users can log in anytime and see the courses they need to complete, and hotel general managers can track their staff’s progress.
Together with SkyTouch University, the SkyTouch customer community is a support hub for owners, GMs and other hotel staff. It enables SkyTouch users to search for solutions, provide system feedback and open and review support cases in real time.
“SkyTouch University gives owners and management the ability to quickly and efficiently onboard new hotel staff, as well as train existing staff on business best-practices,” Todd Davis, CEO of SkyTouch Technology, said in a statement. “Having a customer community allows us to better connect and interact with our customers, and also creates an environment where our customers can share ideas and gather tips and information.”
Hotel managers using the SkyTouch hotel operations platform can view employee training progress with the click of a button. They can log in anytime to easily view the last time an employee logged in and access his or her scores. For hotel brands and management companies, SkyTouch University offers cross-property reporting for the entire organization.