Monscierge has developed a custom integration that provides check-in functionality for guests of the Sonesta St. Maarten, as well as verifying requests made by guests using the resort's mobile app throughout their stay.
The Sonesta St. Maarten's partnership with Monscierge comes with a full range of Monscierge Connect products, including mobile, CMS, lobby, and staff. This technology suite provides local and resort information to guests' mobile devices and lobby touchscreens, as well as seamless mobile communication between staff members and guests, and tracking and reporting analytics.
Because the resorts offer a multitude of dining options, entertainment and events, it was a challenge to keep all guests informed of all their options. Central and real-time management of content keeps information consistent across multiple channels and ensures the guest always has access to the latest information, both on property and while exploring the island. The Monscierge resort app will greatly help guests to make the most out of their holiday.
"The Monscierge resort app will help our team members retrieve real-time information and allow us to faster assist guests with answering questions that may not be relevant to their department – it will strengthen the connection and flow of information between each department and overall product knowledge amongst our team,” said Eliska Hesova, director of business development, Sonesta Resorts St. Maarten. “The app will also be a good resource for travel professionals, home-based travel agents, etc. and a great tool for our sales team to provide additional information about our resorts.”
“Having real-time information automatically available and distributed in an electronic version is just another part of our company global development plan and a great step forward into the 'modern world' of digital media and follows what consumers are looking for in any industry – including hospitality.”