Sonesta St. Maarten selects Monscierge to create new tech

Connect for Sonesta St. Maarten

Monscierge has developed a custom integration that provides check-in functionality for guests of the Sonesta St. Maarten, as well as verifying requests made by guests using the resort's mobile app throughout their stay.

The Sonesta St. Maarten's partnership with Monscierge comes with a full range of Monscierge Connect products, including mobile, CMS, lobby, and staff. This technology suite provides local and resort information to guests' mobile devices and lobby touchscreens, as well as seamless mobile communication between staff members and guests, and tracking and reporting analytics.

Because the resorts offer a multitude of dining options, entertainment and events, it was a challenge to keep all guests informed of all their options. Central and real-time management of content keeps information consistent across multiple channels and ensures the guest always has access to the latest information, both on property and while exploring the island. The Monscierge resort app will greatly help guests to make the most out of their holiday.

Virtual Event

HOTEL OPTIMIZATION PART 2 | Now Available On-Demand

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


"The Monscierge resort app will help our team members retrieve real-time information and allow us to faster assist guests with answering questions that may not be relevant to their department – it will strengthen the connection and flow of information between each department and overall product knowledge amongst our team,” said Eliska Hesova, director of business development, Sonesta Resorts St. Maarten. “The app will also be a good resource for travel professionals, home-based travel agents, etc. and a great tool for our sales team to provide additional information about our resorts.”

“Having real-time information automatically available and distributed in an electronic version is just another part of our company global development plan and a great step forward into the 'modern world' of digital media and follows what consumers are looking for in any industry – including hospitality.”

Suggested Articles

With demand for contactless experiences on the rise and new programs coming online, property-management systems are evolving.

During the “Best Practices in Cleaning” panel, insiders shared how hoteliers can keep guests and employees safe.

Keynote speaker John Picard offers the hospitality and technology industries a new way forward out of the chaos.