Soundwall and Volara partner for voice concierge

American Hotel Register Company will lead global distribution efforts. 

Soundwall and Volara introduced a joint solution that enables hotel guests to make verbal requests of the guestroom “smart art” and seamlessly receive the requested service from the hotel. This enterprise solution is compatible with Amazon Alexa, Google Assistant and other natural language processing platforms and integrates seamlessly into other hotel technologies. Soundwall’s innovative, design-centric hardware and Volara’s hotel-grade software connects guests to hotel staff and services by automated voice. American Hotel Register Company will lead global distribution efforts.
 
Hotels can select the natural language processing platform of their choice—whether Amazon Alexa, Google Assistant, or another provider—and manage the voice interactions across all Soundwall installations in-room from a single user-friendly cloud-based management interface.
 
The joint solution provides an easy, fun way for guests to request services, get recommendations, and generally engage with hotel staff and services just by speaking to the art on the wall. Through the joint-solution, hotel guests can ask questions typically conveyed to a hotel concierge, valet, housekeeper or bellman. The interactions are integrated with existing hotel incident management software such as Amadeus HotSOS and SynergyMMS. These requests generate ticket items that can be immediately addressed by staff to ensure the highest level of guest service.

Responses to guest inquiries will be tailored to be consistent with the hotel’s brand and are easily updated in real-time by hotel staff. Requests from guests can be tracked and trends identified to streamline service and create operational efficiencies for the hotel. Also, within the dashboard, staff can update responses to each question to reflect timely offers and upcoming activities. Hotels can expect to generate increased revenue per guest by seamlessly highlighting services and offers available on hotel grounds vs. alternative off-premises options often highlighted via standard search apps on the guest’s personal smart device.
 
“From its interchangeable art to its innovative technology, Soundwall elevates the luxury experience for guests while addressing the needs of hotel operations,” said Helen Lee, VP of merchandising, at American Hotel, in a statement. “Feedback from hotel leadership has been overwhelmingly positive, so this is much more than a product advancement. It is a creative breakthrough that stretches the imagination, and is bound to redefine expectations.”

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