The Delano South Beach in Miami Beach, Fla., selected Nuvola as its single source for service optimization and guest engagement software. The resort is part of the first dozen properties in the U.S. to deploy Nuvola’s entire suite of hotel software modules, which includes housekeeping productivity, concierge, guest chat (SMS texting), maintenance and more to go along with a two-way property-management-system interface.
“Recognizing that modern technology is the most powerful way to equip staff with the tools necessary to further enhance the guest experience, we wanted to make sure we were working with the best software currently available on the market,” Todd Orlich, area VP of operations at sbe and Delano South Beach, said in a statement. “The intuitive nature and ease of use of the software developed by Nuvola attracted us to delve deeper into how we would be able to benefit from deploying their full suite of solutions. The level of customer service and hands-on approach Nuvola offers during training is something we have never experienced before in a tech partner.”
Developed by a former hotelier whose journey into the hotel industry began at Delano South Beach, Nuvola’s creation process focuses on the first-person perspective to ensure each module is user-friendly and saves both time and money. The integration ensures a near-seamless operational system for the hotel partner, enhancing information sharing between departments as well as between guests and staff. The solution suite can be managed through Nuvola’s desktop and mobile staff-facing platform, allowing employees to initiate work orders, communicate with guests, and monitor status reports for every department remotely.
“The ability to come full circle and work with the resort that I owe so much of my hospitality career to has been a main goal of mine since the genesis of Nuvola,” Nuvola CEO Juan Carlos Abello said. “Delano South Beach consistently looks for new ways to improve both guest experiences and staff productivity at the resort, and I am delighted to be working with the hotel again to provide enhanced services, now through our comprehensive optimization platform.”
Implementation of the full Nuvola suite into Delano South Beach’s daily systems is the first launch within a larger partnership with globally recognized hospitality, cuisine, design and lifestyle group, sbe. The luxury resort is the first sbe property to take advantage of the full suite of Nuvola’s hotel-technology platform and will be an introduction to all hotels within the organization as an approved companywide partner.
