SP Square Systems launches guest-management system

The Embassy Suites by Hilton Atlanta Kennesaw Town Center is managed by Commonwealth Hotels, which uses SP Square Systems throughout its portfolio of 40 select- and full-service branded hotels. Photo credit: SP Square Systems

SP Square Systems launched a complete guest-management system that includes asset optimization and introduces a guest engagement texting system called Jeanie. The cloud-based SP Square delivers an asset-optimization system that is efficient and easy to use for all major hotel brands, the company said. One price covers all system features and includes installation, training, updates and data transfer.
 
Industry veterans Paul Dickson and Jay Visnjic have developed SP Square Systems and hold more than 60 years of hospitality experience between them, including Dickson’s 12 years with service optimization.

“I know the time is right to introduce a guest-management system with new features and upgrades critical to the success of the hospitality industry,” Dickson said in a statement. “SP Square Systems uses cellphones, knowing that almost everyone carries one. Guests can text the hotel; hotel staff members text each other; staff interacts with management. SP Square makes those requests, work orders and reports easy, seamless. efficient and successful.”
 
SP Square is the most complete guest-management system out there and it’s the easiest to use and implement, said Mark Stuerenberg, director of engineering at Commonwealth Hotels.

“Having one system that automates guest requests, work orders, equipment maintenance, preventive maintenance, inspections and asset management, plus a guest texting feature, all for one low price, is a game changer,” Stuerenberg continued.
 
Guests and the hotel staff can use a cellphone as a tool for sending messages and reporting or responding to problems. Jeanie, the personal assistant via text, reaches out to welcome each guest and provides a way for guests to register requests or room needs. No download or app is needed. The hotel can optimize guest requests, schedule immediate work orders, set up preventive maintenance to reduce guest incidents and meet brand standards.
 
Because of cloud-based reporting, SP Square Systems is efficient and meaningful to both local and corporate users. The ease of use and the high efficiency of SP Square promotes higher daily utilization of the system by end users. It improves communications with guests and within hotel teams.  In return, guest satisfaction and asset value increase. 

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System setup is simple, and operation is intuitive. Guest requests are separated from work orders and preventive maintenance. Multiple tasks are presented on look-alike screens for ease of use. The system facilitates tracking trends, a feature that is important and meaningful to both local and corporate users.
 

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