Hospitality tech company TrustYou has released responseAI in parallel with the updated Review and Survey Inbox.
The platform leverages artificial intelligence technology to generate automated responses to guest reviews. By using AI to craft personalized and contextually relevant responses, hoteliers can now provide timely feedback to guests across a wide range of topics. ResponseAI eliminates the task of creating responses from scratch, offering a greater variety of responses while reducing the effort and time required to craft unique replies by up to 75 percent.
The combined power of the New Inbox and responseAI unlocks numerous benefits for hoteliers. The efficient and streamlined workflow provided by the New Inbox helps hoteliers access relevant reviews and respond promptly. This technology recognizes positive and negative sentiments and will craft a response accordingly, even incorporating the guest's name as well as the name of the hotel to add a personal touch. TrustYou’s responseAI has translating capabilities to provide easy access to multiple languages.
TrustYou responseAI allows users to quickly respond to guest reviews using cutting-edge technology, producing genuine responses that feel human with minimal effort required from hotel staff.
"We are delighted to introduce the New Inbox and responseAI, marking a significant milestone in our commitment to innovation and empowering hoteliers," TrustYou co-founder and CEO Ben Jost said in a statement. "These groundbreaking solutions have been designed to revolutionize the way hoteliers manage reviews, save time, and enhance guest satisfaction. Empowering hoteliers to respond swiftly while still maintaining a human touch will revolutionize the way hoteliers manage reviews, and save tremendous amounts of time and money while enhancing the guest experience at the same time.”