Today travelers have even more control over their hotel room environments due to an integration partnership between Volara and Interel. Guests can raise or lower room temperature, open or close drapes, turn lights on or off and ask for guest services such as “do not disturb” or “make up room” using simple voice commands spoken to any of the major natural language-processing platforms, such as Amazon Alexa, Google Assistant and IBM Watson.
Volara’s software provides a real-time conversation-management overlay that enables Interel’s guestroom-management system to be controlled by the voice of the hotel guest.
“The integration works seamlessly, providing guests with an immediate response to their wishes on command," Volara CEO Dave Berger said in a statement. "When coupled with more than 30 other hotel technology integrations, a single command can deliver to guests a contextually relevant, totally awesome conversational experience. Volara-powered voice commands integrated with Interel are not just fun and flexible, but they are giving hotels that added level of differentiation that will help them quickly rise above the competition and increase guest satisfaction scores and loyalty.”
Volara provides cloud-based, platform agnostic, real-time, multiproperty conversation-management software and a secure integrations hub that makes voice technology enterprise deployable. Its software turns the major natural language-processing platforms into a hotel business tool that drives more efficient guest service, influences guests’ behavior by promoting hotel amenities and guest activities, measurably improves net promoter scores up to 20 percent and helps hoteliers understand their guests better.
Interel is a hospitality guestroom control provider with solutions from low-cost, networked thermostats with industry-standard energy management to complex control for lights, thermostats, drapery and guest services. With a platform that can be modified for specific needs, Interel puts hoteliers in charge of the guestroom control experience.
“As voice becomes an increasingly preferred interface for guest and staff interactions with technology in hotels, Interel stands ready to respond by delivering a voice on command experience that is engaging, modern, frictionless and fun from the moment a guest opens the door to their room,” Interel CEO Florian Gallini said.