Prior to accepting the position with Four Seasons Resort Hualalai, Clark served as GM for Four Seasons Resort Palm Beach in Florida.
International travel is big, but hotels may need to reinvest in back-end infrastructure to avoid losing bookings to more modern competitors.
Guests crave cleanliness, and hoteliers need peace of mind when it comes to delivering that to their valued clients. Here are the top five reasons why…
With one year at Extended Stay America under his belt, Gerry Lopez knows he's in the right place, but still feels like the "new guy."
The hospitality industry suffers from two pervasive and related problems: low employee engagement and high employee turnover. Here's how to fix it.
Hotels comply with the Americans with Disabilities Act, but is that enough? The answer is a resounding "no."
Hotel operators mean well, but in some cases they overstep their boundaries when it comes to disabled travelers. Here are some mistakes to avoid.
A federal judge blocked President Trump's second travel ban hours before it was set to go into effect, and is quickly joined by another in Maryland.
The state-of-the-art guest-intelligence solution will collect data from multiple property systems to provide real-time, personalized communication to guests.
The Navigate Gaylord Hotels app offers turn-by-turn, point-by-point navigation and directions at the touch of a guest's fingertips.
HVAC and PTAC maintenance most often boils down to changing filters, so why do so many hotels struggle with this? Luckily, there are some answers.