He has 25 years of senior leadership experience, and previously served as director of operations for Cheyenne Mountain Resort in Colorado Springs, Colo.

Scent and sound are associated with the areas of the brain that govern memory and intellect, so why not cater to them?

Sometimes perfection is not the objective. That sentiment was made clear during one panel at the Independent Lodging Congress.

Not all rewards programs are created equal, but which programs are actually rewarding guests beyond enticing them to book again?

The concept of hospitality is almost directly contrary to that of security, but improving security is now imperative.

The new Kempinski Discovery offers members greater privileges in both Kempinski hotels and their destinations.

Hotel fees and surcharges alone are predicted to rake in a record $2.7 billion in 2017.

Mobile 2.0 streamlines employee-manager communications and empowers employees to manage their schedules from anywhere at any time.

Like many loyalty programs, Magnuson is simplifying its reward structure by boiling the rewards down to a limited number of options.