Hotel software company SIHOT and German check-in/checkout company Hotelbird are collaborating to deliver digital guest journey technology and services to its global customer base.
Hotelbird’s integration into SIHOT.PMS allows a high level of automation and configuration options including door-locking systems compatible with an array of digital channels (such as keycards BLE, PIN/QR codes and online), and new payment methods.
The two technology providers work with a number of common customers including Achat, Brera, GSH Hotels Seminaris Hotels and Motel One delivering digital guest experience technology. Their shared customers can benefit from system integrations that deliver real-time data transfer driving efficiencies, improving payment facilities.
“Our collaboration on the digital guest journey means that hotels can enjoy a premium product together with the expertise to provide the best digital guest experience bespoke property’s requirements,” Carsten Wernet, chief executive, SIHOT, said in a statement. “A great number of leading hotel brands rely on Hotelbird. Their customer service and training matches our values to support staff with easy and efficient onboarding.”
Hotelbird’s and SIHOT’s seamless integration and team collaboration reduces installation time of the digital guest journey by 50 percent with full employee training and configuration support.
“The last few years, we’ve seen the hotel industry move quickly to implement digital guest solutions,” said Juan Sanmiguel, CEO, Hotelbird. “It’s great to collaborate with a long-term hotel technology partner to develop unified guest journeys for a global customer base. With SIHOT’s modular system we can fully customize the digital experience to every property. A full digital guest journey is now within reach for many hotel managers.”
The collaboration between Hotelbird and SIHOT has already provided technology to customers in Germany, Austria and Switzerland, according to the companies.
“Our digital guest journey for the entire group was implemented within just two months from signing the contract, making full use of the SIHOT PMS to optimize the use of guest data," said Björn Twardy, head of IT, Brera Serviced Apartments. "Already in the first few months we achieved 90 percent app check-in and eliminated our former manual processes completely. The combination of Hotelbird’s expertise and digital guest technology with SIHOT’s platform has proven to be a profitable partnership for our business.”