Omni Hotels & Resorts appointed Vince Parrotta as its new Chief Operating Officer. With over 40 years of operations experience, Parrotta previously was president, hotel operations - Americas at Four Seasons Hotels and Resorts. This strategic move comes as Omni embarks on its first brand refresh in over a decade amid significant growth.
In this newly created position at Omni, Parrotta will oversee hotel operations as well as related brand and guest experience roles.
“The timing is right for us to add a COO to our leadership team as we double down on our commitment to elevating our brand and elevating the guest experience," Omni President Kurt Alexander said in a statement. "Vince’s tenure leading operations for Four Seasons with a keen focus on quality ensures he will immediately be a key resource for our brand.”
Parrotta has a history in operational management. During his 24-year tenure at Four Seasons, he held leadership positions across the country including Scottsdale, Ariz.; Jackson Hole, Wyo.; Aviara in Carlsbad, Calif.; Las Vegas and Chicago.
The appointment of Parrotta is particularly significant as Omni Hotels & Resorts has committed $1.5 billion in portfolio enhancements over the next five years and as it amplifies its focus on training and service.