A small hotel's needs vary from a large hotel's, but the PMS is still a crucial element. Here's what you need to know to find the right system.

He has 25 years of senior leadership experience, and previously served as director of operations for Cheyenne Mountain Resort in Colorado Springs, Colo.

Scent and sound are associated with the areas of the brain that govern memory and intellect, so why not cater to them?

Sometimes perfection is not the objective. That sentiment was made clear during one panel at the Independent Lodging Congress.

Cindy Estis Green of Kalibri Labs said hotel customer acquisition costs average 15 percent to 25 percent of guest-paid revenue, with some spending 35 percent.

CIP landed its fourth deal of the month by negotiating the sale of Oregon's 18-guestroom Silverton Inn.

No channel is more profitable than your hotel website. Here are five ways to drive direct bookings that will lead to increased profits.

Like many loyalty programs, Magnuson is simplifying its reward structure by boiling the rewards down to a limited number of options.

Points earned through RediCard use still will be able to be redeemed for free roomnights at Red Roof locations.