Here’s the second part of our list of hotel items your guests think are a waste of your time and money.

Hey, designers: It’s time to think deeper about customer behavior when creating your next amazing project.

The survey is open until June 6. Results will be published in the July issue of HOTEL MANAGEMENT.

Hotels create branded scents to improve the guest experience, leave a lasting impression and boost revenues.

Millennials continue to influence the hotel lobby, turning what used to be a gateway to the guestroom into a social hub in constant use.