Hello Scout, the SMS concierge for hotels, launches its service in New York City. The service is going live with five boutique properties: Ameritania at Times Square, Walker Hotel Greenwich Village, The Gregory, The Marcel at Gramercy, and The Moderne Hotel.
Hello Scout has been on a roll since launching its service with Viceroy's Hotel Zetta late last year. The app was chosen by hotels as the favorite new product at the Sabre annual customer forum in March. In June, the company won the Innovation Competition at HFTP's HITEC conference.
Hello Scout's New York launch came via a partnership with ALICE, an N.Y.-based operations platform for hotels. ALICE partners received early access to sign up for the five pilot spots, which were all claimed within just a few days. Hello Scout says they prefer working with ALICE hotels since communication within the hotel is smoother and more efficient.
Hello Scout's solution for hotels includes:
- A free SMS concierge for hotels who prioritize their guest experience.
- Guaranteed 5 minute response times from real concierges.
- Drives a 15-percent increase in TripAdvisor reviews.
- No app download required, available via text message and email.
"We're thrilled to offer the service in New York and particularly with such great hotel partners" said David Temple, CEO of Hello Scout. "These hotels place a real emphasis on delivering great experiences and we're proud that we can help enhance that. All hotels need ways to differentiate themselves and our concierge service allows them to drive 15 percent more TripAdvisor reviews at no cost."