RoomRaccoon is expanding its cloud-based platform with housekeeping management software, RaccoonHousekeeping. The new hotel housekeeping software aims to help hotels streamline business processes and improve team communication through its mobile view and dashboard.
“Being hoteliers ourselves, we absolutely understand the importance of innovation,” RoomRaccoon CEO and Co-Founder Tymen van Dyl said in a statement. “We are constantly working to build our system to adapt to the growing needs of hoteliers and their guests and are excited to introduce RaccoonHousekeeping to independent accommodation businesses around the world.”
The housekeeping management system drives efficiency by digitizing manual processes, according to the company. Hoteliers can organize and assign tasks in real time, track room statuses and streamline communication with mobile view.
Among the key highlights:
- Realtime feed: With real-time feedback, hoteliers are always aware of room status and can easily alter staff assignments. They can assign tasks, add notes for specific instructions, set task time limits and monitor individual performance.
- Housekeeping smart tasks: Hoteliers can save time by scheduling smart task rules that automatically assign cleaning and maintenance tasks on a daily, weekly, monthly or seasonal basis.
- Reporting and forecast: RaccoonHousekeeping includes a housekeeping forecast report that anticipates upcoming housekeeping requirements. The forecast overview displays arrival rooms, stayovers and check-outs for current and future reservations.
- Mobile view: The mobile view can track a team on the go. The team can operate a lot more efficiently with seamless communication and have real-time access to tasks, report their progress, and notify supervisors of necessary inspections at the touch of a button.
“The best part about RaccoonHousekeeping is that it is fully integrated into our existing interface,” said Amor de Wilde, SaaS product owner, RoomRaccoon. “Because our entire system is cloud-based, hoteliers can manage their team from anywhere at any time.”
Adriaan Liebetrau, GM of Mint Hotels in South Africa, joined the pilot program earlier this year. "Housekeeping is a crucial part of any hotel operation and is the single biggest touchpoint for any guest," Liebetrau said. "In fact, it can determine the entire guest experience. Leading a large team of housekeepers with multiple tasks at Mint Hotels has now been simplified with a single solution. ... It makes it so much easier to connect with our team through the mobile app where I can update tasks at the click of a button. This saves me multiple calls between departments to ensure rooms are ready for arrival.”