AH&LA adds Kiersten Pearce as VP of member engagement & services

Photo credit: Getty Images/scyther5

The American Hotel & Lodging Association appointed Kiersten Pearce as VP of member engagement and services. In this new role, Pearce will use her wealth of travel and hospitality experience to ensure that the AH&LA continues to deliver a value proposition model to its more than 26,000 members across all membership categories.

Kiersten Pearce. Photo credit: AH&LA

Reporting to AH&LA COO and EVP Kevin Carey, Pearce will focus on expanding the membership base and revenue for the largest national association representing the U.S. lodging industry.

“We are excited to have Kiersten join the team during this momentous time for [the] AH&LA,” Carey said in a statement. “Kiersten’s breadth of relationship management and sales experiences in the hospitality industry and her understanding of member services will allow her to jump right in and deliver exceptional value to our membership.”

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

Pearce comes to the AH&LA with extensive experience within the hospitality industry. She is also a familiar face to many of our members through the AH&LA’s Consumer Innovation Forum, where Pearce most recently served as director of industry relations at Kalibri Labs since 2014.

“I look forward to working with [the] AH&LA and its partners during this transformative time and period of tremendous growth for the travel industry,” Pearce said in a statement. “Having already worked closely with AH&LA members while managing the Consumer Innovation Forum, I am excited to be engaged with them again to demonstrate the value of the AH&LA's leadership on advocacy, research and career development and workforce initiatives work.”

Prior to joining Kalibri Labs, Pearce worked at Qatar Airways, where she managed direct online sales and online travel agent relationships for the Americas, and at Micros E-commerce (formerly TIG Global), where she maintained corporate relationships with hotel brands such as Hyatt Hotels Corporation and KSL Resorts. She holds a bachelor of science in finance from Virginia Tech.

Suggested Articles

If 2020 has taught us anything it is that we need to be adaptable and we need to deliver according to our guests’ changing needs.

Hyatt Hotels Corporation hailed Q2 recovery in China and South Korea, but added that demand was building more slowly elsewhere.

While sharing the company's first-half results, Chairman & CEO Sébastien Bazin announced a €200 million cost-saving plan.