California resort supports employees during COVID-19

Rancho Valencia
Rancho Valencia Resort & Spa will be closed for at least 30 days due to COVID-19. Photo credit: Rancho Valencia Resort & Spa

Like many hotels across the country, the 49-suite Rancho Valencia Resort & Spa in Rancho Santa Fe, Calif., has had to temporarily close due to COVID-19. During this unprecedented time, it has taken several steps to help support its employees.

Perhaps most importantly, the resort plans to pay its full-time and salary employees—including full-time servers, cooks, housekeepers and front desk agents—over the 30-day closure. During this period, eligible employees will not have to use sick time or personal time off. Additionally, all managers will be able to remotely complete and receive credit for management training courses.

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Rancho Valencia Resort also plans to distribute all perishable food, such as milk, eggs, juices and produce, to hourly employees. For employees and families in need when the shelter in place orders are lifted, the resort is launching a canned food drive in partnership with local San Diego nonprofit ProduceGood to provide them with excess fruits and produce from local farmers and residents. Over the course of the resort’s closure, it also plans on holding a weekly employee raffle, gifting gas cards, grocery cards and more.

Virtual Event


Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.

"Our employees are the heart and soul of our resort, and we are committed to keeping them healthy and safe,” GM Coni Thornburg said in a statement. “During these difficult times, our focus is on service to those in need, both within and outside of our Rancho Valencia family.”

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