For biz travelers, home turf can drive hotel pick

Businessman with positive and negative symbols in hand
Business travelers appear to be weighing the pros and cons of a hotels stay based on where they're from. Photo credit: Getty Images/Gajus

According to research commissioned by RoomIt by CWT, the hotel distribution division of CWT, business travelers want different hotel experiences based on the country they are from.

Responses to a survey from 660 business travelers from nine countries identified what influences them to choose a particular hotel during the booking process.

Globally, the results revealed having access to Wi-Fi (84 percent), room rate (81 percent), distance from business site (81 percent) and breakfast (79 percent) are the most important influences.

A few of the key differences between countries also were revealed. For example, business travelers from the U.K. and Germany are the most swayed by having access to a health club (44 percent) and loyalty programs are the most important to those from Mexico and Germany (46 percent).

 “We continually work to understand business travelers’ specific wants and needs so we can offer the accommodations that will improve their satisfaction,” said Scott Hyden, SVP/chief experience officer of RoomIt. “We know that you have to get the basics right in order to maximize compliance and reduce travel spend.”

Other notable results show business travelers from Germany are most likely persuaded by photos (56 percent) while travelers from France are the least likely to experiment with new hotel brands (26 percent). Travelers from Mexico are less likely to use their company’s booking tools (24 percent), compared with those from Canada (35 percent). German travelers rely most on having someone else book their travel (41 percent) or going offline to speak with a travel agent (40 percent) compared to United States’ travelers (27 percent and 22 percent, respectively).

Overall, business travelers are more likely to stay at upper-midscale to upper-upscale properties, but there are key regional differences, according to the survey. Travelers from India and Australia are more likely to stay in luxury properties (35 percent and 25 percent), while travelers from Mexico, the U.S. and Italy are more likely to stay in upper-midscale properties (35 percent, 32 percent and 27 percent, respectively).

Globally, when asked what attributes best describe the ideal hotel accommodations, results show the hotel property and service are stronger drivers than amenities, image or location. Quality (44 percent), trustworthiness (38 percent), convenience (40 percent), quietness (30 percent), affordability (28 percent) and coziness (28 percent) resonate the strongest, the survey showed.

Regionally, quality is most important to India (63 percent), the U.S. (44 percent), Canada (40 percent), and the U.K. (39 percent). France prefers “coziness and quiet” the most (49 percent and 39 percent), while Mexico ranks trustworthiness the highest (54 percent).

The RoomIt by CWT research was conducted via a web-based survey with data collected from business travelers from the United States, Canada, United Kingdom, India, France, Italy, Germany, Australia and Mexico.