Hard Rock launches health and safety plan for hotels, casinos

Seminole Hard Rock Hotel & Casino Hollywood, Fla.
Hard Rock properties, like the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., are implementing new measures to protect guests and employees. Photo credit: Hard Rock International

Hard Rock International has announced a new health and safety plan for Hard Rock Hotels & Casinos as locations begin to reopen worldwide in compliance with global, national and local health officials. 

Hard Rock Hotels globally have implemented Safe + Sound, a new program developed in collaboration with worldwide health and sanitization specialists, including Ecolab and NSF International (formerly known as the National Sanitation Foundation) to help keep guests and team members safe and healthy. Under the new Safe + Sound standards established by Hard Rock, each hotel is independently assessed by NSF International and required to pass a 262-point inspection.

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Hard Rock team members have been trained by Ecolab cleaning experts on proper disinfection procedures. The plan will also incorporate elements of each properties' local, government-mandated policies. While individual property protocols may vary based on local guidelines, Safe + Sound protocols include, but are not limited to:

  • Temperature checks for every team member, guest and vendor upon arrival
  • Social distancing markers placed 6 feet (two meters) apart where lines can form
  • Mandatory masks for all team members
  • Masks required for guests in designated areas, such as check-in, elevators and public areas such as casino floors
  • Seal of Safe + Sound on every guestroom door upon arrival
  • Increased cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms
  • Hand sanitizer in every public space area and all restrooms
  • Team member hand washing every 60 minutes
  • Plexiglas separators at front desks, check-in areas, table games, poker games and additional customer service areas
  • High level infection control procedures to collect laundry
  • Touchless, in-room dining service at guestroom door
  • Sanitization of guest luggage before it enters the lobby
  • Self-service buffets have been suspended
  • At pools and beaches, groups of guests are spaced 6 feet (two meters) apart
  • Alternating slot machines are unavailable to help ensure social distancing on the casino floors
  • Signs posted throughout the property to encourage social distancing and help ensure adherence to Safe + Sound program guidelines
  • An overall reduction in guest capacity throughout casino complexes