Hilton upgrades protocols for meetings and events

Hilton team members will develop physical distancing meeting sets with planners. Photo credit: Hilton (Hilton EventReady with CleanStay)

To address safe group travel practices, Hilton has announced a global cleanliness and customer service program specific to meetings and events. Hilton EventReady with CleanStay is the next phase of the company’s recently launched Hilton CleanStay program. 

“At Hilton, we’ve always believed in the power of in-person connections and take pride in the exceptional experiences our teams create in partnership with event professionals,” said Chris Nassetta, Hilton's president and CEO. “In today’s new normal, we know that people planning and attending events of any size are focused on their health and safety. Hilton EventReady delivers innovative solutions for the entire event experience—from flexibility in planning and physical distancing protocols to transparency in cleanliness policies and inspiring catering options.”

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The Hilton EventReady with CleanStay program includes several key tenets, such as expanding the sanitation standards of the recently announced Hilton CleanStay program. This includes room seals for guest and meeting rooms, sanitizing stations in public areas and meeting spaces and the EventReady Room Checklist. 

Hilton teams will work with customers to align on shared objectives, providing:

  • Flexible pricing, space options and contract terms;
  • Responsive offers to meet the needs of customers, like simplified agreements for small meetings;
  • The Hilton EventReady Playbook, which delivers guidance and curated resources for solutions, such as hybrid meetings that combine on-site attendees with those in remote locations, room sets and creative networking.

The program also includes safe and socially responsible solutions: To responsibly host meetings and events, Hilton team members will partner with their clients to achieve the meeting’s objectives while addressing both health and environmental concerns. This includes presenting creative physical distancing meeting sets and meal service and sharing environmental impact solutions measured by LightStay, Hilton’s corporate responsibility measurement platform.