The Hermitage selects OpenKey mobile key

The Hermitage Hotel

The Hermitage Hotel, the only Forbes Five-Star, AAA Five Diamond rated hotel in the state of Tennessee, has chosen OpenKey as its preferred vendor in providing guests the ability to easily access their room directly from their mobile device.

Implementing OpenKey will also allow Hermitage guests the ability to check-in to their room prior to arrival, call the front desk, confirm their identity with an ID capture for security and send their estimated time of arrival to the hotel via the app. Guests are also able to take advantage of amenities offered by the hotel through the mobile app.

“The Hermitage Hotel has been an integral part of Nashville for over one hundred years; when you walk through the halls you are taken back to another time when Johnny Cash and Patsy Cline roamed these same hallways,” said Dee Patel, The Hermitage Hotel GM. “Our goal is to give guests a rich historical experience while enjoying the latest benefits that technology can provide to make their stay more convenient and rewarding. Partnering with OpenKey to provide our guests the benefits of mobile key was an easy choice for us - we're excited to offer technology that improves the guest experience.”

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


The distinctive architecture and Beaux-Arts style of The Hermitage Hotel offers an old-world blend of classical Italian and French Renaissance features. Since opening in 1910, the hotel has been host to several presidents including Woodrow Wilson and John Kennedy, along with world famous athletes and actors including Babe Ruth and Charlie Chaplin.

Ranked one of the Top 50 Hotels in the U.S. by U.S. News and World Report and a Top 500 Hotels in the World by Travel and Leisure. The Music City hotel is within walking distance from the Nashville Convention Center, the financial district and historic 2nd Ave.

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