How Odawa Casino Resort strengthened operational efficiency

(Odawa Casino Resort)

Odawa Casino Resort in Petoskey, Mich., has selected Agilysys’ solution suite, including Visual One PMS, InfoGenesis POS and rGuest Pay, to streamline efficiency and optimize guest service at the 137-room property.

The resort, which recently underwent extensive renovations, caters to both business and leisure travelers, with a Las Vegas style casino, several dining options, live entertainment venue and large meeting facility. The property's executive team wanted technology that not only would increase operational efficiency but also would enhance the guest experience.

"The software that addresses the entire guest lifecycle, including property management, point-of-sale and payment gateway solutions," said Eric McLester, general manager at Odawa Casino Resort. "Visual One PMS will streamline our hotel operations from arrival through departure, while InfoGenesis POS and rGuest Pay will boost food, beverage and retail efficiency and reduce the risks associated with card acceptance."

Odawa Casino Resort, located in Northern Michigan, is one of the state's premier visitor destinations. The $140 million property includes 137 guestrooms, 10 luxury suites, three restaurants, two bars, gift shop, nightclub and a 50,000 square-foot casino. In addition, the resort features a large entertainment venue and nearly 20,000 square feet of meeting and event space. Odawa Casino Resort is owned and operated by the Little Traverse Bay Bands of Odawa Indians.