Technology company Actabl has completed a new two-way integration between its Alice operations-management platform and the Maestro property-management system. The browser-based cloud and on-premises PMS solution is meant to eliminate discrepancies in data between systems that could potentially lead to inaccurate guest information, poor customer response times and missed revenue opportunities.
The two-way interface improves the accuracy and consistency of the data used by both systems to ensure greater efficiency in overall hotel operations, according to the companies. The system automatically resyncs the latest housekeeping status for single or multiple rooms from Maestro to Alice to prevent data discrepancies. It also resyncs up to seven days of reservations from Maestro to assure high-quality reservation data and maintain consistency within systems. Alice users can configure alerts for both reservations and incoming guest updates to detect any potential outage.
The new integration provides real-time delivery of Maestro booking information to the Alice platform whenever reservations are created, modified or canceled to give hotel staff the most up-to-date guest and booking information. Guest arrival statuses, such as check-in, check-out and room move events, are also pushed in real time to Alice. Housekeeping status data is shared and synced between the systems with bi-directional functionality, providing front desk and housekeeping staff with the latest updates on room availability for early check-ins without the need for manual entry.
“We are thrilled to be able to offer our hotelier customers using the Alice platform this seamless integration with the popular Maestro PMS,” Summer Guan, director of product integration, Alice by Actabl, said in a statement. “As one of the industry leaders in comprehensive property operations and management solutions, Maestro shares our mission of creating both property- and enterprise-level data solutions that maximize operational efficiency for hotel management and staff, while supporting guest service and satisfaction.”