Alice Hospitality has launched a range of advanced feature upgrades for its housekeeping solution to help hotel staff with enhanced efficiency in managing daily tasks and guest-related requests.
New features in the Alice housekeeping solution include a new function that automates the monitoring and assigning of all turndown-related tasks, providing housekeeping staff with a real-time and mobile-accessible snapshot of precisely which rooms require a turndown and the level of service required. The feature integrates with a hotel’s PMS, with tasks assigned to housekeepers based on reservation information, such as the reservation status. The feature also lets managers assign and update tasks and monitor the progress of assignments in real-time, regardless of where their housekeeping teams are located.
Another upgrade lets supervisors reprioritize employee tasks as business needs evolve. With a push of a button, mobile rooms reorder instantly sends updates to staff devices, alerting them to a need to refocus their efforts on more pressing assignments. This can include cleaning a room for a guest who has checked in early or a guestroom requiring more intensive cleaning. Mobile rooms reorder even allows managers to reprioritize cleaning rooms based on guestroom type.
“Hotel housekeeping departments are essential to providing guests with exceptional experiences and a clean and safe environment," Alice CEO Jason Luo said in a statement. "However, our industry is going through a historic labor shortage, the cost of labor is higher than ever, and labor experience levels are at an all-time low. Our housekeeping solution directly addresses the labor challenges faced by hoteliers. It leads to higher team productivity and team member eNPS while providing visibility and accountability to ensure no guest expectation is missed.”
Also new to housekeeping is the ability to track and manage requests for extra guestroom items, including foldout beds, cribs or exercise equipment. The new housekeeping feature provides real-time visibility into the precise location of a requested amenity. In addition, by fully digitizing the entire process, employees can also instantly determine available inventory levels to ensure a swift response to guest requests.
Further boosting efficiency is the upcoming connecting rooms feature release, allowing employees to identify which guestroom connecting doors are being used by guests traveling within the same party. Accessible via an employee’s device and with user-friendly icons that intuitively depict which guestrooms have been merged, connecting rooms ensures that staff always know how to best approach room cleaning assignments to ensure maximum efficiency. Using the additional new feature, return later, employees can prevent housekeeping tasks from slipping under the radar whenever a guest requests services to be performed later.