Arrivedo launches white-label product to improve guest experience

Arrivedo, an online platform with curated content of activities to do around hotels, launched its new white-label product. This will be a unique content feature for hotel groups and hospitality companies to share local insights in order to better communicate with their guests.  

Currently, Arrivedo has personalized neighborhood guides in 250 cities for 850 hotels. So far, more than 8,000 experiences and 32,000 places have been shared by hotels to guests on the platform.

Arrivedo’s content allows hotels to personalize the neighborhood guides to match the essence of their group or brand. In addition, Arrivedo helps hotels create a multitouchpoint strategy to enhance guest experience throughout the guest’s journey. Arrivedo’s complete content platform includes:  

  • A white-label product on the hotel’s website with local recommendations, places pinned on an interactive map centered around the hotel, attractive photos and current neighborhood guide features.
  • Connectivity to the hotel’s existing guest engagement technologies including customer relationship management, mobile apps, in-room tablets, and WI-FI captive sites.    
  • HTML content for hotel distribution through email engagement tools throughout the guest journey.
  • A dashboard that enables hotels to edit content and hire top writers to create new articles. It also displays key data about the interaction of guests with the content.

“Our solution not only helps groups or brands become closer to their guests, but ensures that they have a tool that improves guest satisfaction and experience,” Alonso Franco, founder and CEO, said in a statement. “Hotels can track how many views their neighborhood guide has, the time users spends on the guide, the number of articles read per user, and it gives more visibility of the guest’s preferences.”

Arrivedo has found that its content has already demonstrated success in enhancing guest engagement. For instance, 50 percent of guests who received the guide at check-in opened it, more than three articles from the guide were read per visit, and 90 percent of guests declared that they would recommend the hotel’s neighborhood guide.