The Boardwalk Beach Hotel & Convention Center in Panama City Beach, Fla., has installed a new Wi-Fi network from Hotel Internet Services. Following the destruction of its previous network from Hurricane Michael, Boardwalk Beach Hotel set out to adopt a replacement. Property leadership was looking for a solution that could fully accommodate the increased strain and rising expectations placed on today’s hotel Wi-Fi services.
The hotel's team worked with HIS in designing a network infrastructure that could provide a strong enough Wi-Fi signal able to penetrate the property’s thick walls and still ensure fast and reliable coverage throughout all onsite locations. This not only includes Boardwalk Beach hotel’s guestrooms but also its onsite restaurants, two outdoor swimming pools, 20,000 square feet of conference space and other public-facing areas.
With HIS technician support, this was achieved via the installation of more than 4 miles of ethernet cabling and the deployment of Ruckus access points to reduce potential Wi-Fi dead spots that can frequently lead to drops in guest satisfaction.
“Providing our guests with fast and strong Wi-Fi connectivity was essential to creating a positive guest experience even before the onset of the pandemic, but now with so many travelers also relying on a fast and stable connection to work remotely, it has become all the more critical,” said Woody Drobia, GM at Boardwalk Beach Hotel & Convention Center. “It is crucial for hoteliers to identify and work with a provider with proven results to ensure the hotel’s Wi-Fi is meeting the latest guest expectations, and HIS has lived up to its excellent reputation. We not only experienced a seamless and swift installation process but can also attest to the company’s ability of providing high-speed connectivity regardless of where a guest may be located within the property.”