California gaming property installs new Wi-Fi, IPTV solution

The Tachi Palace Hotel & Casino sought to upgrade its existing network infrastructure in response to guest complaints about poor Wi-Fi connectivity and stability. Photo credit: InnSpire

The Tachi Palace Hotel & Casino in Lemoore, Calif., implemented a highly customized cloud-based Wi-Fi network infrastructure, along with an internet protocol TV guestroom solution from InnSpire. Leveraging the Zyxel Nebula cloud network-management system, InnSpire completed a complete overhaul of the property's previous ineffective and outdated wired guest internet to provide the latest guestroom entertainment and Wi-Fi platforms for the property, including interactive TVs with streaming and casting capabilities.
The hotel sought to upgrade its existing network infrastructure in response to guest complaints about poor Wi-Fi connectivity and stability, which negatively impacted the guest experience, as well as the property's online review scores. InnSpire was selected to deliver a completely cloud managed, network topology with more than 1,000 network devices and a robust high-speed internet access gateway with a centralized property-management system interface.
One major component of the Tachi Palace's network upgrade was the implementation of remote management capabilities, allowing hotel operators to service a guestroom's Wi-Fi network without physically visiting the room and disrupting the guest's stay further. InnSpire worked closely with Zyxel to ensure that the rollout of the property's updated network infrastructure was seamlessly implemented, while providing instant improvements to the Wi-Fi offering. Because Nebula doesn't require a physical server on-site to control the hotel's network, guestroom access is no longer needed for network maintenance. In addition, any device can be added to the Nebula network by scanning an attached QR code, making future additions to the network simple and seamless, with no additional technical expertise required.
"Our new cloud-managed Zyxel network that was implemented by InnSpire has vastly improved the Wi-Fi experience for our guests at the property," Rojelio Morales, director of marketing at the Tachi Palace Hotel & Casino, said in a statement. "Before, if guests wanted to connect their laptop, they had to actually hardwire it into the system, whereas now it is Wi-Fi."
The Tachi Palace consists of 255 rooms. As a result of the successful network upgrade, the property now is considering smart guestroom upgrades such as controllable drapes and lights to further enhance the guest experience.