Callaway Gardens in Pine Mountain, Ga., has implemented Guestware Select guest-experience-management software. The destination needed a comprehensive guest-response and preventative-maintenance solution for its 13,000 acres of gardens, four hotels, and conference and recreation facilities.
Using a shared call center, the properties can immediately dispatch guest requests with Guestware’s Rapid Response tool directly to the staff’s mobile devices at any property. This gives agents who are constantly on-the-go the information they need to fulfill requests instantly.
With such a large complex, this is vital for efficiency and guest service. In addition, Callaway Gardens is using Guestware Select’s preventive maintenance tool to ensure all is in working order and is defect-free, including its premier glass-enclosed tropical butterfly conservatory - home to more than 1,000 butterflies and tropical birds.
Guestware spent several days on-site to provide one-on-one training and software set-up for Callaway Gardens staff. The Guestware Advisor facilitated workshop sessions to help staff learn to use the software to ensure they were set up with sustainable practices for success going forward.