Centegix expands to hospitality sector

CrisisAlert is an incident alerting solution that protects housekeeping staff by allowing anyone with a CrisisAlert badge to discreetly signal for help. Photo credit: Centegix

Centegix has evolved its CrisisAlert product to address demand from hotel operators. CrisisAlert is an incident alerting solution that protects housekeeping staff by allowing anyone with a CrisisAlert badge to discreetly signal for help. The product has the ability to deliver alert location accuracy, total property coverage, immediate notification, ease of installation and simple activation via the CrisisAlert badge, according to the company.

In Q4 2019, the company launched a solution customized for the hospitality sector and was selected by a top hotel brand to install the solution in more than 675 hotels representing more than 110,000 rooms. Centegix CrisisAlert currently protects more than 5,000 of the 110,000 rooms, as installations continue to roll out and enables the hotel chain to meet the safety mandate in three states within 45 days of purchase.

The CrisisAlert platform includes the option for integration with 911 providers, which delivers a call for help directly to a 911 call center. This feature is critical for supporting housekeeping staff during all hours, whether management is on-property or away.

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In addition, the analytics dashboard gives property management real-time access to alert data, including alert type and resolution status that provides actionable insights that can be used to drive business decisions to improve staff and guest safety.

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The integration aims to provide hoteliers with seamless and complete visibility over group, catering and event sales performance activity.