The Clarendon Hotel and Spa, a boutique hotel in the heart of Phoenix, has partnered with OpenKey for universal mobile access. Hotel guests will be able to bypass the front desk during check-in and access their room with mobile keyless entry. Integrating OpenKey’s technology will support the hotel’s guest-centric approach.
“As we look to elevate our service, OpenKey’s mobile technology will help us deliver a simplified and efficient guest experience,” Clarendon GM Charles Morman said in a statement. “Today’s traveler wants to save time and enjoy their travel, not wait in check-in lines. We couldn’t be happier about adding a tech solution that will ultimately benefit our guests.”
Guests at The Clarendon Hotel and Spa will have the ability to complete check-in remotely, receive a hotel room assignment and bypass the front desk, use their mobile key to access their hotel room and common area doors, all from their mobile device. Additionally, they’ll receive hotel directions and free Wi-Fi codes directly to their phone and can inform the property of early or late arrival with a swipe of a finger.
The 2018 Fuel Travel Hospitality Technology Study revealed that hoteliers are acutely aware that leveraging technology to improve the guest experience is key, OpenKey reports. A Cornell University’s Center for Hospitality study found that just a five-minute wait at check-in can cause guest satisfaction to drop by 50 percent.