In Denmark, the 366-room Copenhagen Admiral Hotel has implemented Infor Hospitality Management Solution and is set to install Infor EzRMS revenue management system.
Infor HMS went live in Q4 2021 and will be followed by Infor EzRMS this year, replacing a legacy property management system that the hotel said restricted growth and limited the guest experience.
The hotel's leadership team choose Infor HMS because of its connection to a range of third-party systems. These include digital registration for guests, self-service options for corporate bookings and improved workflows for housekeeping staff.
“Better integration has already helped enable a range of improvements for our guests, from check-in options such as kiosks or via mobile phones, to freeing front-of-house staff from their desks to interact with guests in lobby spaces and throughout the property,” said Jens Christensen, COO, Copenhagen Admiral Hotel, in a statement. “It has also enabled us to improve booking options for our corporate business, and the integration with our guest communication system has been a key part of our response to the pandemic. Elsewhere, behind the scenes, we have already realized substantial time savings for our housekeeping staff as they get live updates on when rooms are ready for cleaning.”