Curator Hotel & Resort Collection has entered into a partnership with Canary Technologies that will provide Curator member hotels with preferred access to Canary’s guest management platform.
The agreement gives independent hotels and resorts within the Curator collection access to a range of technology tools focused on guest communications, digital check-in and check-out, payment processing, upselling and operational workflows. As part of the partnership, founding Curator sponsor Pebblebrook Hotel Trust is working with Canary to enhance guest experiences and improve hotel operating efficiency across its portfolio.
“Independent lifestyle hotels thrive because they are distinctive, creative and deeply personal,” Jennifer Barnwell, president of Curator Hotel & Resort Collection, said in a statement. “Canary gives our members access to a powerful, hotel-specific technology platform that can improve responsiveness, drive ancillary revenue, streamline operations and enhance the guest experience—all while allowing each property to preserve its own voice and identity.”
“At Pebblebrook, we view AI and automation as practical operating tools to improve the guest experience—not technology for technology’s sake,” added Raymond D. Martz, co-president and CFO of Pebblebrook Hotel Trust.
Canary’s platform includes AI-powered communication tools that allow hotels to interact with guests across voice, text, web chat, online travel agency channels and business-profile messaging platforms. The technology also supports reservations, guest-service requests, concierge inquiries and other communications through automated and staff-assisted workflows.
Additional capabilities include mobile check-in, self-service kiosks, mobile-key access, digital-payment authorizations, electronic contracts and payment-processing tools. The platform also offers guest engagement features such as room upgrade offers, food-and-beverage ordering, digital property guides and ancillary revenue opportunities throughout the guest stay.
Canary’s platform integrates with major property management and central reservation systems and enables hotels to customize AI agents to support property-specific workflows and guest-service requirements, according to the company.