Curator Hotel & Resort Collection has selected Canary Technologies has been accepted into the Preferred Hotels & Resorts Alliance partner program as the exclusive guest management system provider. Under the agreement, Canary will provide digital credit card authorizations to support Curator’s collection of independent lifestyle hotels and resorts.
Canary’s digital authorizations will let Curator’s member properties send each guest a unique link so they can enter their credit card information through a PCI-compliant and secure online form, instead of having to fill out paper forms in person upon check-in. Hotels will also have access to Canary’s web dashboard to keep track of each guest’s digital authorization online.
"Independent hotels continue to be at the forefront of the travel industry's rebound thanks to their ability to provide unique, one-of-a-kind experiences for guests," said Jennifer Barnwell, president of Curator Hotel & Resort Collection. "With this in mind, we are working harder than ever to ensure that our members continue to succeed and meet the demand. Technology is critical to travelers in today's contactless world. This partnership with Canary Technologies allows members to provide a safer and more secure credit card processing option that guests will love. This partnership also allows our members to eliminate unnecessary waste by cutting out the need for paper authorization forms—so it's a win-win for all."
Canary’s digital authorizations are compliant with Payment Card Industry standards that all businesses must adhere to if they capture, process, transmit or store credit or debit card information. Since most paper credit card authorization forms are not PCI-compliant, Canary’s digital authorizations product can help the hotels avoid penalties of up to $500,000 for violating PCI requirements.
Canary's digital authorizations also helps merchants avoid the errors and fraud often associated with the process of collecting credit card information on paper forms: hotels using digital authorizations have reported 90 percent decreases in chargebacks.
“Canary’s digital authorizations was an obvious choice considering its ease of implementation, user-friendly interface and track record of reducing chargebacks, and we are excited to be able to leverage the benefits of this impactful technology for our members,” said Curator Vice President Austin Segal, in a statement.
In addition to digital authorizations, Canary's other products include contactless check-in, contactless checkout, guest messaging, upsells (which allow hotels to generate more than $100,000 annually in upsell revenue) and digital contracts to increase staff efficiency and bookings.
"We're very excited to be helping Curator—along with the entire hospitality industry—get rid of PCI non-compliant paper forms and complicated processes forever," Canary Technologies Co-Founder Harman Singh Narula said. "It's way past time that hoteliers are able to deploy a simple, secure credit card authorization solution that cuts down on chargebacks and fraud. This was a particularly bad problem during the pandemic, and, in the wake of COVID, more hotels are demanding these types of solutions than ever. Our team at Canary is proud to take a leading role in dealing with this issue."