Cyprus resort deploys InnSpire’s guest journey app

Cyprus-based Columbia Beach Resort is set to implement InnSpire's digital guest journey app at the property. The fully featured mobile phone-based solution allows guests at the resort to pre-check in and securely access their suites without having to carry a keycard; view menus, order in-room dining meals and drinks and snacks by the pool; send requests to the guest services team in real time; book restaurants, check their stay bill and access an extensive range of information, all from their own personal mobile device.

The app consolidates disparate guest systems within a single platform that is meant to give travelers seamless and personalized command over their stay at the property.

“Our tech stack includes solutions from various providers that were not working seamlessly from the guest perspective, so our goal in deploying the InnSpire Guest Journey App was to centralize and manage our guest services within one convenient and easy-to-use system,” GM Monica Coppetta said in a statement. “We are also highly focused on sustainability as an organization, so this digital solution helps us work toward our goal of reducing the adverse impact on the planet by eliminating the need to print brochures, menus, directories and other guest compendium materials.”

Columbia Beach Resort has 169 suites. Amenities include a spa, three restaurants and two swimming pools with swim-up bars.