Since the Del Lago Resort and Casino in Waterloo, N.Y., opened in July, guests are initiating approximately 10,000 engagements a month with the property through the Intelity ICEapp and ICEbedside tablets. Analytics show that people are looking at resort and casino information daily via the app, and as a result, more than $25,000 in additional room service revenue has already been generated.
“The Del Lago Resort & Casino is ahead of the curve when it comes to technology,” Del Lago’s Crystal Paolelli said in a statement. “We believe strongly in the digital guest experience, which includes offering a mobile app so guests have easy access to information everywhere during their stay, and keeping that app front-and-center in guestrooms. With ICEbedside tablets strategically located on night stands, we are making it extremely convenient for people to order room service, request valet service, ask housekeeping for an extra pillow, make a restaurant reservation, schedule a treatment and much more. ICEbedside even gives guests control some of the in-room technologies, like lights and the TV.
Before the hotel opened, the hotel researched several mobile app developers and found the Intelity guest service platform to be the easiest to navigate and use, Paolelli said. Plus, it has the most integrations with existing property systems.
The Del Lago Resort and Casino features a 94,000-square-foot casino, 205 guestrooms, a 24-hour fitness center and business center. The property also features multiple restaurants, including Portico by Fabio Viviani, a French Quarter-inspired farmers market buffet and the Centrifico bar, a 4,200-square-foot food court.