Fairmont Miramar Hotel & Bungalows in Santa Monica, Calif., has deployed Keypr’s expansive hospitality platform. Through the platform, Fairmont Miramar guests and staff have access to a custom mobile app, in-room tablets and a guest-experience-management system, which combined will dramatically improve operational efficiency, open up new revenue streams, and meet the expectations of today’s connected traveler. In Q1 2018, the hotel will deploy Keypr’s keyless entry system.
“We pride ourselves on providing a luxury experience that is efficient and unobtrusive, and as our guest demographics diversify, we must find ways to cater to growing technological needs while maintaining the service we are known for,” Fairmont Miramar GM Matthew Lehman said in a statement. “Keypr addresses all of those needs in one neat package.”
In addition to a seamless property-management system integration, Keypr has partnered with Royal Service, a Fairmont Raffles Hotels International technology solution that manages hotel operations around guest services for Fairmont properties. Keypr’s integration with Royal Service allows guests to request specific activity items i.e. extra towels or room service through their in-room tablets and mobile guest applications. Hotel staff will be able to customize and efficiently manage the completion of these activities from their Royal Service dashboard as well as notify the guest when their request has been completed.