Fantasyland Hotel in Edmonton, Alberta, has deployed Intelity's mobile offerings to provide mobile check-in, mobile check-out and mobile key, while streamlining the day-to-day operations for staff through Guest Experience Management System—Intelity's suite of staff-facing tools.
Located in West Edmonton Mall, Fantasyland Hotel has themed rooms including Modern Igloo, Victoria Coach, Luxury Western and Space Exploration. The property also has accommodations for business travelers as well as an onsite restaurant and bar.
“At Fantasyland Hotel ... we strive to make our guests feel at home, and today that means bringing the convenience of technology to the guest’s stay.,” Jay Vashi, director of operations at Fantasyland Hotel, said in a statement. “Our attention to detail doesn’t stop with our themed rooms, but continues through to our digital guest journey, allowing customers to access their rooms and communicate with staff on their terms.”
Contactless service and digital amenities are available to Fantasyland Hotel guests throughout their stay with the Intelity services. Guests can download the property’s app and use their mobile devices to check in and check out, all while keeping their payment on file. By using the mobile app and Intelity’s BLE Lock integration with Assa Abloy Hospitality, guests can bypass the front desk and securely access their rooms from their mobile device.
Guests can also submit pre-arrival requests, access hotel information, view special promotions, discover local attractions, contact the valet, assess transportation options, see maps and directions, review property dining menus and make service requests, through the branded mobile app. Additionally, Intelity’s back-of-house workflow management system, GEMS, provides staff with an in-depth overview of guests’ digital needs from a single location. GEMS automates guest requests and work orders, streamlines services and delivers business insights to the management team.