FCS Messenger update maximizes communication, security    

FCS Messenger provides a push-to-talk group chat feature that allows users to simultaneously speak with other staff members at the same time.

FCS Computer Systems unveiled FCS Messenger V1.3, the latest version of its advanced hotel staff mobile communication app. The mobile solution ensures the instant and secure transmission of task details and updates across a hotel property and its various operational departments. Compatible with both iOS and Android devices, the latest version of FCS Messenger ensures that employees are able to effortlessly connect with each other via a push-to-talk walkie-talkie style platform that also offers the ability to seamlessly store and retrieve message information whenever needed.   
 
"Effective staff communication is such a vital component of running an efficient hotel, reducing costs and ensuring guest satisfaction that we wanted to ensure customers are able to fulfill all of their communication needs through the use of a single mobile app," said William Choo, product manager for FCS Messenger, in a statement. "The latest enhancements to FCS Messenger build off of a proven platform already recognized for enhancing task-related communication, yet goes a step further by adding features designed to ensure that no message or task detail is overlooked or misunderstood."

Vital to FCS Messenger's ability to offer superior value, as opposed to traditional walkie-talkies or competing mobile apps, is its ability to record and play back previous conversations. Able to be effortlessly stored and retrieved at any time, staff communications via FCS Messenger ensure a high level of message and task clarity by allowing users to replay conversations in order to guarantee accurate interpretation. Any need for further information can be instantly addressed by using push-to-talk to contact the appropriate person, no matter where they may be located.   
 
FCS Messenger also provides a push-to-talk group chat feature that allows users to simultaneously speak with other staff members at the same time, allowing for far greater efficiency in disseminating task updates and general responsibility issues. Able to serve as a standalone solution, FCS Messenger can now also be integrated with FCS Connect, FCS Housekeeping and FCS Engineering mobile apps in order to further boost task completion efficiency and accuracy for guest service, housekeeping and hotel maintenance departments respectively. The solution also works to guarantee the secure transmission of any communication by solely operating on a hotel's private network, ensuring that only those authorized by management are able to gain access to potentially sensitive information.

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Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.