Hawks Cay Resort is leveraging robots to help team members spend more time serving guests. The Florida Keys resort has four robots designed for cleaning, as well as two additional robots to support serving staff in its dining outlet.
“Service suffered during the pandemic due to COVID protocols,” said Sheldon Suga, VP and managing director of the resort. “We are now trying to get back to what matters most, personal interaction with guests. We value our human capital and bringing in robots to fill the time-consuming roles has allowed us to put people in more fulfilling roles within the resort while also increasing personal connections with guests.”
Two of the cleaning robots are designed to vacuum and sweep guest corridors and event meeting spaces on a timed schedule, and another two robots focus on solid floor surfaces that dispense a cleaning solution and wipe it clean. At Angler & Ale, the resort’s casual waterfront restaurant, two robots support the food and beverage team by serving prepared meals to guest tables and returning dishes to the kitchen.
Sourced from SoftBank Robotics and Bear Robotics, the machines are powered by artificial intelligence. Each machine has the floorplan of the intended space programmed into its memory to keep it from bumping into walls or objects.
Since their initial rollout in June this year, the resort has received higher guest satisfaction ratings and reviews on cleanliness.
