Curaçao's Floris Suite Hotel - Spa and Beach Club is increasing staff efficiency and guest satisfaction with its installation of the Alice operations platform. The 72-suite, adults-only resort adopted Alice's suite product two years ago to improve both its staff and guest experience. Alice suite brings a hotel's departments and its guests together on the same platform for improved communication and request management.
Guests at the Floris Suite Hotel are using Alice's guest application to conveniently place requests and order food and beverages from anywhere on the expansive property, including poolside and on the beach. Guests appreciate the luxury of being able communicate with staff wherever and whenever, without having to find a hotel phone or swing by the front desk.
Staff at the hotel are using Alice's back of house technology and mobile application to improve their efficiency as they provide guest service across the large resort. Alice is proving particularly advantageous to the engineering department, as the technology provides a centralized and accessible place to keep track of maintenance issues. This lets the department more easily identify patterns in equipment malfunctions and then assign preventative measures.
Recording guest requests with Alice has also yielded valuable insights. By logging guest complaints about getting the in-room safes to work, for example, Floris Suite's management knew they had to improve the instructions accompanying the safes in their guest rooms. Prior to using Alice, staff were using radios and pen and paper, which made it difficult to see larger operations and guest service issues, such as this one.
Frank Holtslag, GM at the Floris Suite Hotel says the impact of using Alice over the past two years has been evident. "Most guests that stay with us aren't used to having this type of technology available to them at a hotel,” he said. “They can now talk to staff from anywhere they like, which gives them a lot of freedom. It's been really well received and they've written nice reviews on TripAdvisor about it. Alice has really helped us deliver even better service than we were delivering before."