Gervasi Vineyard Resort & Spa in Canton, Ohio, has installed Oracle Hospitality Opera Cloud property-management system and Micros Simphony Cloud point-of-sale to consolidate its operations on a single cloud platform.
“Gervasi has expanded well beyond our vineyard and as our operations became more complex so did managing our disparate systems,” Scott Swaldo, CEO and general manager of Gervasi Vineyard, said in a statement. “With the recent openings of The Cave [the property's barrel room] and The Spa, we knew we needed a system that could provide better visibility across our entire operation. Only Oracle offered the connected, modern hotel, event, and restaurant systems we needed to look at our business holistically to better manage revenue and deliver personalized guest experiences.”
By implementing Oracle, Gervasi has been able to unify its services, while also increasing its financial and operational efficiencies. The real-time analytics and reporting in Opera Cloud provide management the insights to meet the changing demands of their customers, and manage their seasonal offerings such as their Summer Musica Concert Series. In tandem, Oracle Hospitality Opera sales and event-management help staff maximize revenue by providing real-time detailed information on hotel rooms and event spaces, including functional-space availability, room availability, menus, packages and pricing options.
By leveraging the Oracle Hospitality integration platform, Gervasi was also able to add Book4Time to manage reservations and ancillary revenue operations at its new spa, enabling guests to book appointments online. Combined with Micros Simphony POS and Opera PMS, Gervasi has centralized billing, reservation and reporting systems. Now, all guest charges across the property—including hotel, dining and wine purchases—are managed through a single bill to their room.