Grand Casino Hotel Resort, part of the Citizen Potawatomi Nation in Shawnee, Okla., has invested in hospitality-focused technology from Agilysys.
To boost "return on experience"—a hospitality metric that recognizes the financial benefits of better serving both guests and staff— the property invested in the following cloud-native Agilysys solutions:
- An intuitive, cloud-based application that lets restaurant patrons choose their own seats while making a reservation. The solution also lets restaurants and other establishments maximize space utilization.
- A point-of-sale system that improves security along with transaction efficiency to sales transactions across the property. The interface minimizes staff training and supports a range of customer preferences for point-of-sale transactions.
- A contactless, mobile self-service food & beverage ordering system that provides a order-and-pay experience in food courts, bars, restaurants and rooms.
- A commission-free room and activity guest-facing web booking experience that encourages upselling unlimited amenities, such as room upgrades, spa treatments, golf tee times, dining reservations and activity appointments as part of an integrated itinerary that makes it easier for guests to see and manage trip schedules.
- An innovative system for the procure-to-pay process that enhances productivity and minimizes waste to optimize vendor relationships and purchasing across all departments and locations.
- A spa management application that optimizes therapist and treatment room utilization.
- A golf course and pro shop management application delivering personalized player experiences that drive revenue and streamline operations.
“These Agilysys cutting-edge solutions not only improved hotel operations, but also our casino operations. This interoperability allows our guests to easily use player club points or our tribe-wide gift cards as payment,” Grand Casino Hotel Resort’s CTO Justin Dunsworth said in a statement. “Since switching to Agilysys, we have successfully reduced the need to maintain our own infrastructure for these applications, making the investment highly worthwhile."